Returns

Please read the Returns Policy carefully before placing an order as it contains important information. If you believe these terms are incorrect, please contact us.

Reflection period

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@ramak.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Exception customization

Products such as meat, chicken meat and meat products that you purchase through our online store are cut according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.

Sealed products exception

For audio and video recordings, computer software, and hygienic products, you have the right to cancel your order up to 14 days after receipt without giving a reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@ramak.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Exception for non-perishable products

Products you purchase through our online store only have a limited shelf life, so meat, chicken, meat products and produce cannot be returned. The right of withdrawal therefore does not apply. The sale is final after successful payment.

Questions about our returns policy?

For all your questions you can contact us by email. Email your question to info@ramak.nl